1 800 948 5390 info@chikousa.com
101 E. Baseline Road Buckeye, Arizona 85326


Chiko Solar 25-Year Racking Warranty


1. Quality Standard
Production should be conducted in accordance with the local National Industrial Production Standards, and meet local calculation requirement.
2. Warranty Period
In order to make customers feel at ease using Chiko products, Chiko Solar provides all its mounting racks with 25-year quality warranty, during which the company shall
be liable for defects in material and workmanship- Ex cept that r acking surface finish warr anty is a period of 5 y ears.
4. Disclaimers
3. Warranty Conditions and Contents
2. It is necessary for the user party to carry out regular inspections (for bolts loosening, etc) twice a year.
Chiko Solar guarantees that at the time of goods delivery, all components of the supplied products shall be new products, and free from quality defects in
materials and product manufacturing. Chiko Solar shall repair or replace the defective product if the Product is reasonably proven to be defective from the
delivery date till the end of warranty date, on the condition that the Product is subject to customer design requirements and installed in accordance with
Chiko Solar’s written installation instructions, which shall be followed by a quality check of the installation and construction by the construction side.
If the product is not qualified within the warranty period, CHIKO decides at its own discretion, then Chiko will repair or provide a substitute for the non-conforming
product to replace the non-compliant part, which will be selected by Chiko. Any such repair or replacement will not result in the commencement of a new warranty
term, nor will the warranty period of this limited warranty be extended. Chiko’s total liability for all warranty claims must not exceed the original purchase price of
the nonconforming product. Chiko shall not be liable for any loss of use, income or profit, or direct, indirect, special, punitive, liquefaction, incidental or
consequential damages, or any other damage of a similar type or loss, or claim, all such damages and expenses are hereby excluded from damages to the
buyer’s customer, third party claims, or personal injury or property damage caused by any defect or non-conformity of the products covered by this warranty due
to Chiko’s negligence.
4. For a period of fiv e years, products with finishes will be free of visible defects, pe eling, or cr acking.
Chiko warrants to the buyer at the original installation site that any of the components designed and manufactured by Chiko. Goods which may be sold by Chiko,
but which are not designed or manufactured by Chiko are not warranted.
Even within the warranty period, only paid repairs are provided in case of the following circumstances. And even within the range of paid repairs, Chiko Solar, at its sole
discretion, has the right to refuse maintenance as the case may be, if the malfunction occurs again or other expanding derivative injury occurs.
Malfunction and damage of Chiko Solar mounting racks caused by the
malfunction or damage of non-Chiko products.
The actual installation location is inconsistent with the information
provided to Chiko Solar, or malfunction and damage due to improperb
operation after the Product is handed over to the customer.
Installation of the product is not performed in accordance with
ChikoSolar’s written installation instructions, or if the product has been
modified, repaired, or reworked in a manner not previously authorized by
Chiko Solar IN WRITING. Chiko Solar shall not be liable for malfunction
and damage arising out of the incorrect use under any circumstances.
Wording changes of the warranty, or records refuting the facts.
Contents which are not covered by this warranty.
Malfunction and damage resulting from natural disasters (lightning, hail,
snow and ice, crustal activities, etc).
Malfunction, damage and harm as a result of smoke contamination or being
installed in hot spring area.
10. Malfunction and damage caused by animals like birds.
Malfunction and damage arising from external accidents ( fire, explosion,
riots, cast stone, war, etc ).
Malfunction and damage caused by using the Product in a power
environment that exceeds the rated voltage range stipulated by the local
Power Administration Law ( a law that regulates on power generation,
transmission, electricity buying ).
15. Other expanding damages due to the malfunction of Chik o products.
22. Other responsibilities that Chik o Solar shall not be liable for .
This Warranty shall be voidif A) installation of the product is not performed
in accordance with the Chiko Product Information, B) if the product has
been modified, repaired, or reworked in a manner not previously
authorized by Chiko in writing, or C) the product is installed in an
environment for which it was not designed, each as determined by Chiko in
its sole discretion.
The Finish Warranty does not apply to any issues caused by foreign residue
deposited on the finish, or an installation in atmospheric conditions more
corrosive than normal conditions. The finish warranty is VOID if the
practices specified by AAMA 609 & 610-02 – “Cleaning and Maintenance
for Architecturally Finished Aluminum” (www.aamanet.org) are not
This Warranty shall be void when there is OEM production or under the
circumstance that Chiko Solar is solely responsible for manufacturing
products designed by customer.
To apply warranty to Chiko Solar after the Warranty Period, or apply
without a timely manner after the occurrence of problems that are under
Malfunction and damage caused by using non-Chiko mounting racks and
solar systems.
Malfunction and damage as a result of intent or negligent accident by users
or other third parties.
Discoloration of the mounting racks, scratches, dirt and the like due to the
growth of time.
Malfunction and damage caused by changes in the installation site after
product handover.
Product Failure due to incorrect installation in the salt damage area,
e.g., not specifying to use the Product in coastal zones when placing an
order but actually install the Product in the coastal zo nes.
Malfunction and damage due to the joint use of solar power generation
system and non-solar-power-generation systems, such as wind and fuel
cell generating sets.
5. Jurisdiction Agreement
If there is a dispute on quality warr anty, Shanghai District Court shall be the e xclusive jurisdiction of the court in the trial of first instance.
6. Warranty Conditions and Contents
1. The warranty does not cover the construction process of installation. For the installation construction, please contact sales agent.
Chiko Solar shall not be liable for the using fund, profit loss, manufacturing loss, revenue loss etc., which are caused by accidental injury or related to solar
mounting rackings.
2 The warranty excludes the power loss caused by machine failure, and the loss and restoration of the data recorded in the machine.